We also have strict policies and procedures in place to ensure that your personal information is only used for the purposes for which it was collected and is never shared or sold without your consent.
We take our responsibility to protect your data seriously, and we will continue to invest in the technologies and processes needed to maintain the highest levels of security and privacy.
Security
We take the security of our customers' data and information very seriously. That's why we use industry-leading encryption and security measures to protect all data at rest and in transit. Our Cloud Operations team is dedicated to ensuring that these measures are constantly monitored and updated to provide the highest level of protection possible.
In addition to our robust encryption and security protocols, we also employ advanced authentication methods to manage access across our organization. This includes the use of SAML and OIDC Single Sign-On (SSO) for seamless and secure access to our systems, as well as Multi Factor Authentication (MFA) to provide an extra layer of protection. We also have strict zero trust access policies in place to ensure that only authorized individuals can access sensitive data and information.
Reliability
We understand that reliability is a crucial factor for our customers. That's why we use the latest technologies provided by our cloud hosting partner, AWS, to build our services and products for both high performance and high availability. This means that our customers can rely on our solutions to be fast, efficient, and always available when they need them.
We also employ a team of highly skilled engineers and technicians who are dedicated to ensuring that our systems are always running smoothly and efficiently. They monitor our systems 24/7 and quickly respond to any issues or disruptions to minimize downtime and ensure that our customers can always access our services and products.
Privacy
We take the privacy of our customers' data and information very seriously. That's why we operate and store all data within the UK and EU, and we have strict policies and procedures in place to prevent unauthorized access. We are also fully compliant with the General Data Protection Regulation (GDPR), and we take all necessary steps to protect our customers' personal data and information.
As well as operating and storing our data in compliance with GDPR, we also encrypt all personal identifiable information (PII) data at all points. This means that even if unauthorized access to our systems were to occur, the data would be unreadable and unusable. We also employ strict access controls and authentication measures to ensure that only authorized individuals can access our customers' data and information.
Compliance
We take compliance seriously and are committed to meeting the highest industry standards. We are currently undertaking a program to implement the ISO 27001 framework and provide a full information security management system (ISMS). This internationally recognized standard ensures that we have a comprehensive and effective approach to managing and protecting our customers' data and information.
In addition to implementing the ISO 27001 framework, we also subject our services to regular vulnerability scanning and penetration testing to verify the effectiveness of our security, privacy, and compliance controls. This helps us to identify and address any potential vulnerabilities or weaknesses in our systems, and to ensure that we are always providing the best possible protection for our customers.
We are also Cyber Essentials Certified to provide assurance that we are protected against cyber attack.
